Question 1

How soon will my order ship?

Accepted Answer

Orders ship within 7 business days after payment is confirmed. International delivery times vary by destination.

Question 2

Can I return or exchange an item?

Accepted Answer

Returns and exchanges are accepted within 7 days of delivery for unused items only. For returns due to customer preference, return shipping is at the customer's expense. Defective items will be exchanged with shipping covered by us.

Question 3

Can I ask about custom-made orders?

Accepted Answer

Yes — please select "Custom orders & collaborations" in the contact form and tell us about your idea.

Question 4

How long does it take to get a reply?

Accepted Answer

We reply within 2 business days.